Terms and Conditions
The website www.Warrior-Gear.eu is published and operated by the company PHALANX SPORT EQUIPMENT TRADING – FZCO, a company registered under license no. 78862 (Dubai Integrated Economic Zones Authority – IFZA) and under SIRET number 105 250 468 00011. Intra-Community VAT number: FR 23 105 250 468. Registered office: IFZA Properties, DSO, Dubai, United Arab Emirates. Tax address in France: 253 Boulevard de Leeds, 59777 Lille.
These General Terms and Conditions of Sale are concluded between the company PHALANX SPORT EQUIPMENT TRADING – FZCO (operator of the website www.warrior-gear.eu) and any natural or legal person wishing to make a purchase via the website.
ARTICLE 1: ORDER AND CONCLUSION OF THE CONTRACT
1.1 Ordering Process
You can place your order:
On the Internet: By selecting your products and clicking on "Add to cart", then validating your cart via the "Validate my order" button.
By email: At the address contact@warrior-gear.eu.
1.2 Contract Validation and Payment
When you click "Confirm my order," a summary will appear. You must verify the accuracy of all delivery information (address, access code, phone number). After checking the box to accept the Terms and Conditions, you must click "Pay for my order.".
Payment is made via two secure methods:
Via Stripe: Your financial information is encrypted and completely secure when paying by credit card.
By Bank Transfer: Orders paid by bank transfer are only shipped after the funds have been received and cleared into our bank account in order to prevent any fraud.
We reserve the right to refuse or cancel any order in the event of a permanent stock shortage or if the order is deemed unusual. In this case, a full refund will be issued.
1.3 Correction of data entry errors and responsibility
You can correct any input errors at any time before finalizing payment. If you notice an error after the contract has been concluded, contact our customer service immediately.
⚠️ Responsibility address: Warrior-Gear.eu cannot be held responsible for errors in the delivery address. In the event of an error on your part, you will be entirely responsible for the return shipping costs charged by the carrier and the reshipping costs.
ARTICLE 2: PRICES AND RATES
2.1 Sales within the European Union (OSS scheme)
Our product prices are shown in Euros inclusive of all taxes (VAT). For all orders delivered within the European Union, sales are subject to VAT at the rate in force in the country of destination of the order, in accordance with the European One Stop Shop (OSS) scheme.
2.2 Sales Outside the European Union and French Overseas Departments and Territories (Export)
For any order delivered outside the European Union (particularly to Switzerland, the United Kingdom, Norway) as well as to the French overseas departments and territories, the products are sold and invoiced Excluding Tax (HT)The amount of French VAT is automatically deducted when validating the basket upon selection of the destination country.
2.3 Customs duties and import taxes
For deliveries outside the European Union and French overseas territories, customs duties, local taxes (local import VAT) or customs processing fees may be required upon arrival of the package by the carrier or the local tax authorities. These costs and procedures are the sole responsibility of the buyer and are his sole responsibility.
ARTICLE 3: DELIVERY AND SHIPPING
3.1 Transport methods and times
Products are delivered to the address or collection point indicated during the ordering process. The following carriers are available for informational purposes only:
Mondial Relay: Average delivery time observed is 3 working days (between 2 and 8 days depending on the area) to a collection point in Metropolitan France.
2Shop (Shop2Shop via Chronopost): Estimated delivery time of 2 to 4 working days to a collection point in Metropolitan France.
La Poste (Colissimo): Estimated delivery time is 2 working days for home delivery in Metropolitan France, and 5 to 15 working days for international deliveries.
3.2 Pace of expeditions
Orders are shipped from Monday to Friday. All orders placed and confirmed before 2:00 PM They usually leave on the same day (except weekends and public holidays).
3.3 Delays and incomplete orders
Warrior Gear is not responsible for delivery delays caused by carriers (Mondial Relay, 2Shop, or La Poste). No refunds for shipping costs will be issued for this reason.
If an order contains multiple products and one of them is temporarily out of stock, the entire order will be put on hold and shipped all at once as soon as the missing product is received.
3.4 – Package inspection, video surveillance and claims for missing items
To guarantee the reliability of our shipments and prevent any disputes, the entire order preparation and packaging process is subject to video surveillance.
In the event of a claim regarding one or more missing items upon receipt of the order, the customer must provide proof of the loss. For any request related to a missing item, the customer agrees to:
- Keep the original packaging in the condition in which it was delivered.
- Send clear photographs of the package (box or envelope) by email to customer service, including:
- The overall condition of the package from several angles.
- The shipping label is legible.
- The adhesive strips and the package closures.
Upon receipt of these items, our logistics department will proceed to systematically view the video sequence of packaging corresponding to the order.
- If the video recording formally attests Provided that all items were correctly placed in the package before it was sealed, the company cannot be held liable. Loss or theft will then be considered to have occurred during transport and will be subject to a claim with the carrier.
- Combating fraud: Any false statement, attempted fraud or abusive claim aimed at improperly obtaining the return or refund of items will be subject to legal action.
3.5 Delivery tracking
A tracking number is automatically sent to you by email as soon as the package is shipped so that you can track its progress.
ARTICLE 4: RETURNS, EXCHANGES & REGULATIONS POLICY
4.1 Customer Service
📧 For any questions related to customer service, please contact us exclusively on contact@warrior-gear.eu (Response within 24 to 48 hours max, business days)For strict traceability and historical reasons, No customer service requests will be handled via social media.
4.2 The quick return method
Download and complete the official form
Prepare your package: Return the item in its original packaging exactly as you received it (intact and complete), then drag the completed form into it.
Ship everything to the single address of our logistics provider.
4.3 Unique Return Address (IZISHIP Centre)
All returns must be sent exclusively to our logistics partner:
IZISHIP
8 Avenue de Fondeyre – Building E
31200 Toulouse
France
(Return shipping costs to our warehouse are your responsibility. For international shipments outside the EU, the sender must indicate "Returned goods" on the customs declaration. Any customs fees claimed upon receipt of a non-compliant return will be deducted from the refund. In the case of a valid exchange, the reshipping costs for the new product are covered by Warrior Gear.).
4.4 Conditions for returning items
All items shipped by us leave our warehouses in new, clean, unstained condition, and carefully folded and packaged. We require the same level of care from you for any returns.
To be accepted, each product must be returned strictly in new condition, clean and properly folded in its original packaging.
The following will not be accepted for exchange or refund:
- Items showing signs of use, soiling or stains (deodorant, makeup, pet hair, odors, etc.).
- Items returned damaged, crumpled, "in a ball" or placed loose in the package.
If the return is refused due to non-compliance with these conditions, the product will not be refunded or exchanged. It will remain available for collection at our warehouse, and its reshipment to your address will be entirely at your expense.
4.5 Refund Rules & Timeframes
Up to 14 days after receipt (Legal right of withdrawal): You can exercise your right of withdrawal without providing a reason. We will refund the full price of the returned product in its original condition. The initial shipping costs are non-refundable.
From the 15th to the 30th day (Goodwill gesture): The refund will be made exclusively in the form of a voucher Valid for 1 year on the entire store.
After 30 days: No more returns are accepted.
4.6 Exceptions and Gift Cards
In accordance with the law, the right of withdrawal does not apply to products made to order or according to specific consumer specifications.
Conditions for Gift Cards: Items purchased with a gift card cannot be refunded in cash to the recipient. The refund will be issued to the original purchaser of the card or, at your request, via the generation of a new gift card for the same amount.
ARTICLE 5: UNCOLLECTED OR RETURNED PACKAGES
If you do not collect your parcel within the allotted time from the relay point or the Post Office (generally 7 to 15 days of storage depending on the carrier), the parcel will be automatically returned to us.
Upon receipt of this returned package at our warehouse, Your order will be cancelled and refunded, EXCLUDING SHIPPING COSTS (Return shipping costs are charged directly to us by the delivery company). You will need to place a new order on the website if you want Warrior Gear to reship your items.
ARTICLE 6: GUARANTEES AND LIABILITY
6.1 Legal Guarantees
In accordance with applicable legal provisions regarding product conformity and latent defects, we undertake to refund, repair, or exchange any product that appears to be defective or does not correspond to your order. Please keep your purchase invoice to exercise this right.
6.2 Contractual Guarantees
Products purchased on the site do not entitle the holder to any additional contractual guarantee.
6.3 Limitation of Liability
We are responsible for the proper execution of these conditions. However, we cannot be held liable in cases of force majeure, unforeseen circumstances, unforeseeable and insurmountable actions of a third party to the contract, or in the event of non-compliance of the product with the legislation of a foreign country during delivery outside of France.
ARTICLE 7: ARCHIVING AND PERSONAL DATA
We archive order forms and invoices on a reliable and durable medium. In accordance with the law, you have the right to access these documents for any order of €120 or more.
Your personal information is collected solely for the management of your orders and the maintenance of our business relationship. It is only shared with our partners (such as our logistics provider IZISHIP) for the strict execution of your orders.
ARTICLE 8: APPLICABLE LAW AND DISPUTES
These general terms and conditions of sale are governed by French law. In the event of any dispute or claim, whether on substantive or procedural grounds, the French courts shall have exclusive jurisdiction.
General Terms and Conditions of Sale updated on August 1, 2026.
